Legal
Privacy policy
Which data we process, for what purpose, and on what legal basis.
1. Controller
vss software GmbH Kleiner Burstah 12 20457 Hamburg, Germany Phone: +49 40 239 366 870 Email: datenschutz@lumen-cloud.de
2. Data collection when visiting the website
When you access our website, technically necessary data is processed in the server logs of our hosting provider (Hetzner Online GmbH, Gunzenhausen): IP address, date and time, data volume transferred, user agent. This data is deleted after 14 days. Legal basis: Art. 6 (1) f GDPR (legitimate interest in stable operation).
3. Reach measurement with Plausible
We use Plausible Analytics for cookieless reach measurement. Plausible sets no cookies and does not create device or personal profiles. Only aggregated, anonymous statistics are collected. Hosting: EU region. Legal basis: Art. 6 (1) f GDPR.
4. Contact and newsletter form
When you use our contact form, your entries (name, email, company, message) are stored in our Directus database. Hosting: Hetzner data center in Germany. Confirmation emails are sent via Postmark Transactional (ActiveCampaign LLC, EU region Dublin). Data from contact forms is automatically deleted after 90 days.
Newsletter subscriptions follow the double opt-in procedure. You can unsubscribe at any time via the link in every newsletter email.
Legal basis: Art. 6 (1) b GDPR if your enquiry concerns the initiation of a contract. For general contact enquiries the legal basis is Art. 6 (1) f GDPR; our legitimate interest is the processing and answering of your enquiry. For the newsletter the legal basis is Art. 6 (1) a GDPR (consent).
5. Processors used
| Provider | Purpose | Location |
|---|---|---|
| Hetzner Online GmbH | Hosting of application and database | Germany (Nuremberg/Falkenstein) |
| ActiveCampaign LLC (Postmark) | Sending transactional emails | EU region Dublin |
| Plausible Insights OÜ | Cookieless reach measurement | EU |
Data processing agreements pursuant to Art. 28 GDPR exist with all processors.
6. Your rights
You have the right to information (Art. 15), correction (Art. 16), deletion (Art. 17), restriction of processing (Art. 18), data portability (Art. 20) and objection (Art. 21) at any time. Please send corresponding requests to datenschutz@lumen-cloud.de.
Right to lodge a complaint with the competent supervisory authority: Hamburgischer Beauftragter für Datenschutz und Informationsfreiheit, Ludwig-Erhard-Straße 22, 20459 Hamburg.
7. As of
May 2026.