General Terms and Conditions

English summary – General Terms and Conditions

The complete and legally authoritative General Terms and Conditions are available in German at /de/rechtliches/agb. This English text is provided solely as a non-binding aid to understanding.

The terms apply exclusively to business customers and cover the Lumen SaaS products selected in the relevant order, with lumen.account serving as the central account, access and authorisation component.

Key points:

• Contracts may be concluded either through the self-service checkout in lumen.account using Stripe or through an individually accepted Enterprise offer or signed order form.
• In self-service, the customer submits a binding order after the products, net price, billing interval, minimum term, renewal, first charge and applicable terms have been displayed. The order is accepted through order or payment confirmation or activation of the products.
• A displayed 30-day free trial automatically enters the paid phase unless it is cancelled through self-service or by email before the trial ends. The twelve-month paid minimum term begins after the trial.
• Monthly and annual billing are payment intervals only. The standard minimum term is twelve months and renews for further twelve-month periods. Cancellation may be given at any time and takes effect at the end of the current twelve-month period. An Enterprise offer may expressly provide different terms.
• Prices are net of VAT. Where expressly shown in the order, annual prepayment carries a 10% discount, an approved pilot-customer discount is 40% for the first twelve paid months, and a 20% bundle discount applies from the second product as specified in the order. Pilot and bundle discounts cannot be combined; the annual discount may be combined with whichever of them applies.
• Website product and price information is non-binding until included in a specific checkout order or Enterprise offer.
• Processing on the customer’s behalf is governed by the separate Data Processing Agreement only where it has been validly incorporated or otherwise agreed in text form. Publication alone does not create a DPA.
• Availability and support commitments apply only where stated in the order or an SLA.
• The terms include switching, portability, retrieval and erasure rights under the EU Data Act. Required standard exports and switching assistance do not incur separate switching or egress charges.
• Liability is unlimited where required by law. For ordinary negligence, liability is limited to foreseeable, contract-typical loss resulting from breach of an essential contractual duty.
• German law applies. Hamburg is the agreed venue only where legally permissible.

Questions may be sent to kontakt@vss-software.de.

Version 1.0 – Last updated: 24 July 2026